Nutcracker Decoration Delivery USA – Refund Policy
At Nutcracker Decoration Delivery USA, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your nutcracker decorations, we offer a clear and straightforward refund policy to address your concerns.
1. Returns and Exchanges
- You may return items within 14 days of receiving your order.
- To be eligible for a return, items must be unused, in their original packaging, and in excellent condition.
- Please contact our customer service team at support@nutcrackerdecorations.com to initiate the return process.
2. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 7 days of delivery.
- We may require photos of the damage to process your claim efficiently.
- For damaged items, we will provide a prepaid return shipping label at no cost.
3. Refund Process
- Once we receive your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- If you return an item that is not defective, the shipping costs incurred during the original purchase are non-refundable.
4. Exclusions
- Personalized or custom items cannot be returned unless they are defective.
- Items returned without original packaging or that show signs of use may not be eligible for a refund.
5. Customer Satisfaction
- Our goal is to ensure you are delighted with your purchase. If you have any questions or need assistance with your order, please reach out to our customer service team.
Thank you for choosing Nutcracker Decoration Delivery USA! We appreciate your business and look forward to helping you celebrate the holiday season with our beautiful nutcracker decorations.
CAN I REFUND NUTCRACKER FOR ANOTHER ONE ?
Yes, you can exchange a nutcracker for a different one, but the specific process and conditions may vary depending on the retailer. For example, at the Steinbach Official Shop, if the item is not damaged or defective, a handling fee of $20.00 per package will be deducted from your refund when you exchange it. Here are some key points to consider:
- Communication: You must communicate your intent to exchange to customer service within 7 days of receiving your order.
- Condition of Items: The nutcracker must be in its original packaging and in excellent condition to be eligible for an exchange.
- Shipping Costs: If the item is not defective, you will be responsible for all shipping costs associated with the return and any customs duties incurred.
- Damaged or Defective Items: If the nutcracker is damaged or defective upon arrival, you should contact customer service immediately for assistance, and they will provide a prepaid return label.
- Personalized Items: Personalized nutcrackers typically cannot be exchanged unless they are defective.
For specific details about exchanges, including any fees or procedures, it’s best to check with the retailer directly or refer to their return policy.